Frequently Asked Questions Answers to some of the most frequently asked questions...


What about Yahoo, HotMail, Windows Live Mail etc? Aren't they free?

You can sign up for free email accounts with various services. However, these aren't specifically designed for families. They all have advertisements on the web pages that your child uses to read their email and there is no guarantee those adverts are for products that are suitable for children. And because those free services are very popular with adults, unscrupulous spammers often just email random addresses in the hope that the email will be delivered - and it is those emails which will end up in your children's inbox. In fact, anybody anywhere can send your child any email at all. Free accounts are not designed for children and they have no parental control mechanisms that can bring you peace of mind. For more information, see the next question below.

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I already have some kind of anti-spam protection, why should I pay for this?

The spam protection used by SAFEnSOUNDmail is the most advanced available, so the chances are it's even better than the anti-spam protection you already have. But more importantly, the SAFEnSOUNDmail system allows you to control precisely how your child uses their email. Your existing anti-spam protection can't (and doesn't even try to) distinguish between an email from your child's cousin and an email from the school bully. They also won't allow you to adapt the level of protection your child receives as they grow and learn to use the internet responsibly. Lastly it's unlikely that they offer you personal support in the event that you encounter any problems.

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How easy is this system to use?

The simple answer is "very". We've designed it to be simple to use for an internet novice, but powerful enough for the experienced internet user. Our web pages have been designed by a usability expert - a person whose job it is to make sure everything is clear and simple. Every step of the way your options are explained to you in clear, simple language, free of jargon. We also offer full support to all our users. If our online help doesn't answer your questions (it's just a click away - see the 'Help' menu item in menu bar on the top right hand side of the screen) you can get in touch directly to ask us for help.

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What kind of email monitoring can I do?

We have flexible parental controls which allow you the choice of of how much monitoring and moderating you do. You can allow you child to send and receive mail independently or you can choose to be notified under different circumstances according to your chosen settings. For full details of the options available see here our page on parental controls.

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What's spam?

Spam is a term for what is more formally called Unsolicited Commercial Email. To some people, that means "junk mail" - companies trying to sell you things you are not interested in. Because sending any one email is free, companies can send literally millions of these messages every day. This is bad enough, but unfortunately this tends to mean marketing products that are typically those least suited to children. Things like drugs and medicines, pornography, mortgages, insurance and such like are commonly advertised in spam email. And unfortunately, sometimes, such messages can contain explicit material.

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How safe is SAFEnSOUNDmail?

The level of protection our system offers varies depending on the settings that you choose as appropriate for your child. With the most restrictive setting, your child won't receive any email from anybody at all! That's probably too restrictive in most cases, so the next level of permissiveness lets your children receive email from people that you have approved as trusted senders. This means your child won't get any spam messages or email from people you don't know. This makes it one of the safest systems available - unlike those like Hotmail, MSN, Yahoo and GoogleMail where anybody at all can send your child absolutely anything. As your child gets older they can keep the same email address but you can adjust the settings to be a little less restrictive if appropriate. And when you're ready for them to manage the whole thing themselves you can turn off all restrictions.

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Why should I trust SAFEnSOUNDmail?

SAFEnSOUNDmail is a system built by email experts and is owned by a successful and well established IT company. You can read more here about why signing up with us is a safe move.

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Why do I need it? Who would choose to email a child something inappropriate?

There are two big concerns of parents when allowing their children to use email. The first and bigger problem of the two is spam messages. As described above, the trouble with these is that they tend to be adverts for products that really aren't suitable for children, like drugs, sexual materials and so forth. Not only that but they often contain explicit images and text. Unfortunately the companies that use email to market these products can't distinguish between the email address of a child and that of an adult. If your child has an email address you can virtually guarantee they will receive this kind of message. The other problem is contact from other individuals that you might not wish them to receive. This could be from a stranger who doesn't realize they're a child, a stranger that does realize they're a child and contacts them precisely for that reason, or from someone who knows the child and is using email to harass them in someway. SAFEnSOUNDmail is an excellent, reliable, fast and easy to use email system that protects your children from all these unwanted emails using sophisticated but easy to use technology.

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How much does it cost and what do I get for my money?

A one year subscription to the SAFEnSOUNDmail system costs just £36 (which is currently approximately $44 or €41). This gives you five children's email accounts, so one subscription can cover the entire family. Each account has plenty of storage, so the mailboxes won't fill up. Not only that but you get full and unrestricted access to those mailboxes, unlike free service providers, using either your web browser or the mail program on your computer (for the technically minded the means we offer webmail, POP3 and IMAP access, as well as authenticated SMPT for sending email).

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Is there a free trial so I can find out if this works for me?

Absolutely! We're convinced you're going to love how simple and secure SAFEnSOUNDmail is, so we want you to try it for free. For more details, just see our free trial information.

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I have loved the free trial and want to subscribe now. How do I do that?

You can subscribe here or at any time just go to the Settings page from the main menu, then click "Your Account" and finally click subscribe. You can pay safely by Credit Card or by PayPal.

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Which email programs is this system compatible with?

All of them! You and your children can use a web browser on any computer to read and write email. You can also use a dedicated email program like Outlook, Outlook Express, Mac Mail, Eudora and so on. It also works with an increasing number of mobile/cellular phones and PDAs, like the iPhone, Windows Mobile devices and phones from the likes of Nokia, Motorola, Samsung and others. It even works with Blackberry. (For the technically minded the means we offer webmail, POP3 and IMAP access, as well as authenticated SMPT for sending email)

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Doesn't this mean I am spying on my kids? Shouldn't I let them learn themselves?

The level of control and oversight you have over your children's use of email is up to you and can easily be configured within the SAFEnSOUNDmail system. If you feel it is appropriate to vet all of your children's email you can do so. If you're happy to let them have more privacy then you can choose to control who sends the email without reading the content. SAFEnSOUNDmail puts you in charge and gives you just the right amount of control as appropriate for you and your children. And as they grow and learn you can adjust that control to suit.