Getting Started

Immediately after signing up, you'll be show a button to "Create New Email Account". You'll also see that button at the bottom of the home page, provided you've created no more than your account limit.

Creating An Email Account

To create an email account, first enter the "local part". This is the part of the email address your creating which comes before the @ sign. So for [email protected] the local part is "linda". You can choose anything you like here, between 2 and 100 characters long (though generally keep it not too long).

Next choose the domain. That's the "" part in an address of [email protected]. We have several different domains available so you can choose whatever is appropriate for your needs.

Next enter a password, at least 10 characters long. 10 characters is longer than some sites require, but that's because we don't insist on using complex passwords containing special characters, uppercase and lowercase, etc. It should be complex enough that people won't guess it, but easy for the user to remember and use. One approach would be to enter a series of words separated by something, a space, or a number for example. Repeat the same password in the confirmation box.

You can enter a Hint to remind you of the password. No other users will see this hint. It's optional though, so you don't have to enter it.

Finally, if you want to you can enter a first name and last name. If you do these will be used when the email is sent from the webmail program. They're optional. You could just use a first name if you wish, or neither.

Once the form is filled in, click Save and the account is created.

Configuring An Email Account

After creating an account you can configure it to your needs, or just use the default settings which are quite restrictive and thus offer maximum protection. You can also adjust settings for an existing account by clicking "Chnage Email Account Settings" on the home page.

You can set a new password for the email account, see or change the password hint, change the first or last name simply by clicking the button next to that option.

You can login to the webmail account to see what the email user sees, even if you don't remember the password for that account. Just click the green "Login To Webmail" button.

We give very detailed instructions on how to setup the account in various email programs, like Outlook, Mac Mail (both on computers and mobile devices), GMail and so on. Click the Setup button to see the options.

Moderation Settings

Moderation is where we send a notification to the guardians for the account for them to approve or reject the email. If an email is rejected the email account will never receive it.

There are separate settings for Incoming (received) mail and Outgoing (sent) email. There are three options for each:

Tip: For most people "If not on approved list" is the best option. This allows you to build up a list of trusted individuals or companies whose emails go straight through without needing moderation (you can still view them) whilst the rest need moderation.

Notification Settings

You can set which email addresses receive notifications. Just click the Edit button and enter the addresses to receive them. By default it will be the email address of the person who set up the account. You can include multiple addresses, just separate each one with a comma.

Spam Settings

For most users, the default Spam Setting is that the number of "hit points" is set to 5 for an email to be marked as spam. All emails are analysed and given a number of points on the basis of how much they look like spam. If the message analysis points is above the required hits, it will be marked as spam. Therefore if you want the mail to be less likely to be marked as spam, set a higher number of required hits, like 9 or 10. To make it more likely to be marked as spam, set a lower number, like 1 or 2.

Messages that get marked as spam are not delivered to the recipient, nor are you notified about them (so as not to be troubled by messages which most likely you don't want to receive anyway). However, they are still available for you to view if you want to - you can go to the spam category to read them. In this way, you can always see a message, particularly if you're expecting one but it hasn't arrived such as a sign-up confirmation message.

Approved and Rejected Lists

You can edit the approfed and rejected lists which are linked to at the top of each settings page. You can also add the sender to the list when you approve or reject the email, either for that specific account or for all the accounts you control.

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